Frequently Asked Questions

We accept credit/debit cards (Visa, Mastercard). For orders over €1200, we can arrange payments by bank transfer. You also have the option to use Google Pay, Apple Pay, or split your payments through Klarna (subject to approval). All payments are secure and processed with encryption. There is no minimum purchase amount.

Yes, as long as the order has not yet been shipped. Contact us as soon as possible with your order number and we will help you manage it.

If the order has already been shipped, it cannot be canceled, but you can process a return once you receive it.

To check the status of your order, please review the My Orders section in your account or the shipping confirmation email.

Yes, after making your purchase you can request an invoice by sending us an email with your tax information.

We ship throughout mainland Spain and the Balearic Islands. The cost is calculated based on weight and destination, and you will see it before completing your purchase.

Orders are usually delivered within 2 to 5 business days on the peninsula. During peak demand, there may be slight delays, but we will keep you informed at all times.

You will receive an email with the tracking number once your order has left our warehouse. You can also check it in your account.

The carrier will attempt redelivery. If they are unable to do so, they will leave instructions on how to reschedule delivery or collect it from a nearby location.

Yes, you have 14 calendar days to return it in its original, unused packaging. If the return is not due to a defect, you will be responsible for the shipping costs.

Write to us with your order number and we will provide you with the next steps.

We process refunds within a maximum of 14 days of receiving the product. The refund will be issued to the same account used for the payment.

All products come with a 3-year warranty against manufacturing defects. It does not cover normal wear and tear or damage due to misuse.

If you find a problem, contact us within the first 48 hours of delivery with photos of the defect. We will evaluate the case and provide you with a quick solution, whether it be a replacement, repair, or refund.

Our products are designed to be durable and functional. We use resistant materials and advanced manufacturing processes to ensure the best quality.

Yes, most of our products are made from post-consumer recycled plastic, contributing to the circular economy and waste reduction.

We have our own recycling plants and optimize our processes to reduce environmental impact, minimizing waste and using recycled materials in our products.

You can write to us by email, phone, or through the contact form. We respond in less than 24 business hours.

Yes, we help you with assembly, usage questions, and warranty management in case of incidents.

In our About Us section or on the company's corporate website, where you will find more details about our history, values, and commitment to sustainability.