Frequently Asked Questions

We accept credit/debit cards (Visa, Mastercard), PayPal, and bank transfer. All payments are secure and encrypted. There is no minimum purchase amount.

Yes, as long as the order hasn't been shipped yet. Contact us as soon as possible with your order number and we'll help you process it.

If the order has already been shipped, it cannot be canceled, but you can process a return once you receive it.

To check the status of your order, check the My Orders section of your account or your shipping confirmation email.

Yes, after making your purchase you can request an invoice by sending us an email with your tax information.

We ship to all of mainland Spain and the Balearic Islands. The cost is calculated based on weight and destination, and you'll see it before completing your purchase.

Orders are typically delivered within 2 to 5 business days within the peninsula. During periods of high demand, there may be slight delays, but we will keep you informed at all times.

You'll receive an email with the tracking number once your order has left our warehouse. You can also check it in your account.

The carrier will attempt to deliver the item again. If they can't, they'll leave you instructions to reschedule the delivery or pick it up at a nearby location.

Yes, you have 14 calendar days to return it in its original packaging and unused. If the return is not due to a defect, shipping costs are your responsibility.

Write to us with your order number and we'll tell you the next steps.

We process the refund within a maximum of 14 days of receiving the product. The refund will be returned to the same account you used to make the payment.

All products come with a 3-year warranty against manufacturing defects. This does not cover normal wear and tear or damage from misuse.

If you notice a problem, please contact us within 48 hours of delivery with photos of the defect. We'll evaluate the situation and provide you with a quick solution, whether it's a replacement, repair, or refund.

Our products are designed to be durable and functional. We use durable materials and advanced manufacturing processes to ensure the highest quality.

Yes, most of our products are made from post-consumer recycled plastic , contributing to the circular economy and reducing waste.

We have our own recycling plants and optimize our processes to reduce our environmental impact, minimizing waste and using recycled materials in our products.

You can contact us by email, phone, or using the contact form. We respond within 24 business hours .

Yes, we can help you with assembly, usage questions, and warranty management in case of incidents.

In our About Us section or on the company's corporate website, you'll find more details about our history, values, and commitment to sustainability.